Can I call the Ombudsman for any group home issue?

Yes, you have the right to call the Group Home Ombudsman at any time for any group home issue. We will assist you as best as we can.


Who will the Ombudsman tell that I have called or expressed a concern?

If you call the Ombudsman to express a concern, we will only talk to people who will be able to assist you, such as your County Social Worker or anyone else appropriate to help resolve your concern. If your call is about abuse or neglect, we need to call the Child Protection Hotline.


Can I make an anonymous complaint?

Yes, you may make an anonymous complaint and we will do our best to keep your name confidential. However, if your call is about abuse or neglect, we need to call the Child Protection Hotline and provide your name.


Can I make a complaint for someone else?

Yes, you may call the Ombudsman Office and make a complaint for someone else.


If I am in a group home and on Probation, can you help me?

There is an Ombudsman that is specific for Probation youth who can assist you. The Probation Ombudsman’s toll-free phone number is 1-877-822-3222. We can also relay your information/request to the Probation Ombudsman.


If I have dual supervision (have both a Social Worker and Probation Officer), can you help me?

When you call we will obtain your information and determine if the Department of Children and Family Services or Probation Department is most appropriate to handle your issue. Either way, we will make sure you receive help.


Can the Ombudsman change my group home placement?

The Ombudsman does not have authority to change your group home placement. You must contact your County Social Worker and make the request or we can do it on your behalf. However, your request does not guarantee your placement will be changed.


Is the Children’s Group Home Ombudsman the same as the Foster Care Ombudsman?

No, the Children’s Group Home Ombudsman is not the same as the Foster Care Ombudsman. The Children’s Group Home Ombudsman Office is specific for youth placed in group homes by Los Angeles County Department of Children and Family Services. The Foster Care Ombudsman is under the State of California and can assist any foster youth in California. The Foster Care Ombudsman’s toll-free phone number is 1- 877-846-1602 and their website is: http://www.fosteryouthhelp.ca.gov/.


What is the minimum weekly allowance I should get?

Your minimum weekly allowance depends on how old you are. The minimum weekly allowances are as follows:

Age Range Minimum Weekly Allowance Amount
5 to 8 years old $3.00
9 to 13 years old $5.00
14 to 17 years old $7.00

Do I have to spend my monthly clothing allowance when I receive it or can I save it?

You do not have to spend your clothing allowance every month. You can save it for a clothing purchase that costs more than a month’s allowance. Make sure you track your money so you know how much you have.


If I want extra clothes above the minimum required amount, are the group home or Department of Children and Family Services (DCFS) required to pay for them?

No, the group home or DCFS is not required to pay for extra clothes above the minimum required amount of clothes. However, the group home shall arrange for the purchase (as appropriate) of school uniforms, sports clothing, sports equipment, special occasion clothing, and other necessary items for dances, proms, and graduation.


If I want to call someone that is not on my approved contact list, what do I do?

You must contact your County Social Worker in order to add someone to your approved contact list. If you call the Ombudsman, we may contact your County Social Worker on your behalf.


If I am vegetarian, does the group home have to accommodate my food needs?

Yes, if you are vegetarian, the group home must accommodate your dietary needs.


May my room be searched?

Yes, your room may be searched by the group home staff but it must be for a specific reason. You do not have to be told when your room is going to be searched.


Can I have a cell phone in group home placement?

Each group home has their own rules about having and using a personal cell phone. Be sure to ask the group home manager what their rules are about cell phones.


How do I find out about the Independent Living Program (ILP)?

You must contact your County Social Worker about ILP. You may also visit the ILP website at: http://www.ilponline.org/ or call 1-877-694-5741 (Youth Development Services).